HOJUEN PRIVACY POLICY
AUSTRALIA
Last updated 05 Sep 2014
NIK International Pty Ltd("Hojuen") respects the privacy of individuals. This policy sets out the way in which Hojuen("we" or "us") collect, hold, disclose, use and protect your personal information.
By visiting any of our websites, placing an order with any of our stores or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this policy. References to 'website' include the following: http://www.hojuen.com, http://hojuen.com or any other site, services (including web-services), software, application or media managed by Hojuen.
You do not have to provide us with your personal information but if you do not provide us with the information we require we may not be able to assist you or process your order. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with our websites.
The Hojuen Privacy Policy forms part of the Terms & Conditions of Use and can be found following either of these links:
http://www.hojuen.com/termsandconditions
Revisions to this Policy
We may revise this policy from time to time whenever necessary so check this website regularly to stay informed of any updates. If we think any material changes to this policy will have a significant effect on you, we will notify you by email or put a notice on the homepage www.hojuen.com.au of our websites. You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.
If you continue to use our websites, place an order with any of our stores or provide further personal Information to us after this policy has been revised you will be deemed to have accepted the revised policy.
What Information we collect
We collect information necessary for us to process your orders, register you for an account such as eClub, process your application for employment or a franchise, or provide you with other services and/or the assistance you have requested. Where practicable, we will give you the option of interacting with us anonymously.
The personal information which we collect from you and hold ("Information") includes information like your first and last name, postal address, telephone and mobile number(s), email address, details of your order, IP address and credit card details. In respect of your credit card details we only hold some information, as detailed further below.
When you apply for a job we also collect some information from you for the purposes of assessing your suitability as a Hojuen employee. The sensitive information we collect in these circumstances is further set out under the heading 'Sensitive Information' below.
When you place an order with us online, we collect additional Information from you such as:
your IP address as part of your order;
your feedback;
your entries into our competitions and draws;
your previous order information;
any comments;
if you use an eVoucher we collect your order details, if you have used it, when you used it.
How do we collect Information?
We collect your Information in various ways, including when you:
visit any of our websites (including any application managed by Hojuen);
register to use any platforms, operated by or on behalf of Hojuen;
when you "Like" our Facebook page or participate in any surveys, promotions and competitions through our Facebook page;
place an order via online ordering (whether on our website itself or in an application);
interact or follow our social media pages/profiles like Google+, Twitter, Facebook and Instagram;
use our mobile apps;
enter into a competition or promotion through any medium;
subscribe to our eDM mailing list;
participate in a survey;
participate in focus groups, polling and market research activities;
register as a member;
apply for a job with us;
submit website feedback;
submit any query to the Privacy Officer; or
place an order via a website, mobile sites/devices and applications.
Except as noted in this policy, where possible Hojuen will collect your Information directly from you. However, there may be occasions when your Information is collected from someone else (for example Hojuen may collect your Information from your friends). Where Hojuen collect your Information from someone else, Hojuen will take reasonable steps to inform you of this (if this is not already disclosed in this policy). No matter where we obtain the Information from, your Information is collected, held, used and disclosed by us in accordance with this policy.
How do we use your Information?
We use your Information for the purpose for which it was provided to us, other related purposes and as permitted or required by law. Such purposes include, but are not limited, to the following:
providing you with email and/or SMS confirmation of your order;
providing you with the assistance, products and/or services you have requested;
allowing you to participate as a Hojuen member or register on any platform operated by or on behalf of Hojuen;
processing any job application you may submit;
processing any franchise application you may submit via our franchise recruitment team or our website;
providing you with any franchise information you may request;
processing any orders you place with us;
determining the number of visitors to our websites and conducting reviews of our websites;
judging competitions, fulfilling prizes, awards and purchases;
keeping you informed about any changes to our websites as well as good and/or services;
conducting market research (including focus groups, panels and surveys) so that we can better understand the needs of our customers and tailor our future products and services accordingly;
conducting analyses of orders and purchasing habits so that we can better tailor the ordering experience, products and services for our customers;
sending you offers or information on products or services that we consider will be of interest to you (if you have consented to receiving such offers and information);
any other purposes identified at the time of collecting your Information;
used to assist in the delivery of your order to your door and to verify your credit card payment;
stored to help you remember and re-order from our menu in future; and
used to provide you with an SMS to inform you when your order is on its way or ready for pick-up from one of our stores;
requesting your feedback on our products and/or services;
responding to any complaints, enquiries and feedback;
unsubscribing your details from our databases;
sales trends analysis, stock management and sales and stock reporting;
any other purposes identified at the time of collecting your Information; and;
to prevent fraud, comply with any legal obligation or as otherwise permitted or required by law.
Sometimes we receive data from our affiliates, customers and other third parties that helps us (or them) understand our customer’s online, ordering and purchasing activity, and generally make Hojuen a better experience for our customer. For example, a customer’s order may tell us information about the customer (like what products or products' preferences are) in order to measure the effectiveness of - and improve the quality of – our customer’s ordering experience.
We may also put together data from the information we already have about a customer so we can offer and suggest a variety of products, deals or offers and features to our customer, or customize the ordering experience for the customer.
Hojuen Jobs
When you apply for a job with us through hojuen.com or otherwise, we collect the following details from you: full name, date of birth, whether you are legally allowed to work in Australia, whether you are an Australia citizen, home address, contact telephone numbers, email address, employment record, references (it is your responsibility to provide us with contact details of people who have provided their express consent to you for their personal details to be included in your employment application), drivers licence details and your gender. If you are applying as a driver, we also collect your driver's licence number, the make and model of your motor vehicle and your registration number.
You acknowledge consent has been provided for us to collect and use your Information above for the purpose of assessing your suitability as a Hojuen employee at the time of making your application.
Third Party disclosure of your Information
Where appropriate, Hojuen will share your Information between themselves and with other third parties, including:
to meet the purpose for which it was submitted to us;
our related entities, suppliers and third parties who provide services to us or on our behalf (for example third parties processing your online payments, third parties providing analyses of customer ordering, IT and cloud storage service providers and processors, third party suppliers providing our SMS service and mailing houses);
entities which you have expressly allowed us to disclose your Information to;
any entities that we or our franchisees are required or permitted by law to disclose your Information to;
if your personal Information is collected in connection with a joint promoter or service provider, to that joint promoter or service provider for marketing and research purposes;
if you place an order via our website, mobile site or app, your details will be passed on to our credit card processor who will receive your credit card details for such orders. Presently Paypal provide this service and Paypal is a secure internet payment gateway that secures your credit card number during transmission. See http://www.paypal.com.au;
we may share Information with agents, affiliates or service providers who act for or on behalf of us in connection with our business, or for further processing in accordance with the purpose(s) for which the Information was originally collected; and
any other third parties notified to you at the time of collecting your Information or after the collection of your Information.
Some of our related entities and third party service providers are located in countries outside of Australia (including but not limited to the Philippines, Korea, India, United Kingdom, New Zealand, United States of America, Germany, The Netherlands, France, Belgium and Ireland). Our contracts with these parties generally include an obligation for them to comply with Australian privacy law and this policy. However you acknowledge that, by agreeing to the disclosure of your Information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipient's compliance with the Australian privacy law in relation to your Information and we will not be liable to you for any breach of the Australian privacy law by these overseas recipients and, on this basis, you consent to such disclosure.
Where we disclose your Information to our related suppliers and third parties, your personal Information will be collected, used, held and disclosed by them in accordance with their privacy policy.
Hojuen membership
Hojuen membership is Hojeun's electronic communications database which our customers may join by opting-in. You will be asked if you would like to become a Hojuen member. To become a member you fill up and submit the form in the registering page to become a Hojuen member.
The database is utilised to send emails containing information such as promotions, targeted offers (including third party suppliers/partners), survey information, user feedback, value offers, news and competitions to subscribers (Members). Hojuen Members also have the choice to opt-in to receive communication (including commercial messages and order confirmations) via SMS and, if they opt-in to this service, Hojuen may send offers and deals via SMS to these members from time to time. Members are able to opt-out from receiving further email communication or SMS at the bottom of each Hojuen member email and SMS.
Access, accuracy and security
We will take reasonable steps to ensure that your Information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your Information to help us maintain accurate, complete and up-to-date information. Please let us know if you believe that any of your Information requires updating or correction.
We will take reasonable steps to protect your Information from misuse, loss and unauthorised access, modification or disclosure. However, no data protection or security measure is completely secure and we cannot guarantee the security of your Information, particularly in relation to online transmissions. You must take care to ensure you protect your Information (for example, by protecting your usernames and passwords) and you must notify us as soon as possible after you become aware of any security breaches.
Sensitive information
We will not collect, use or disclose sensitive information (such as health information or information about racial or ethnic origins or political or religious beliefs).
Clickstream Data
Each time you visit our websites our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address.
Hojuen may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Hojuen may use this information to evaluate and improve the Hojuen websites.
Cookies
A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites. A Cookie helps us to recognise you when you re-visit our sites and to co-ordinate your access to different pages on the sites. We also use Cookies to track online advertising performance and eDM movement.
A cookie will be set on your machine that enables us to recognise your computer and member information next time.
With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.
Links to other sites
Our website may contain links to other websites of third parties. A link to a third party website is not an endorsement of the accuracy or trustworthiness of that website or its content and any information collected by such websites will be subject to that website's privacy policy.
The Hojuen website may be accessible through or contain connections to areas where you may be able to publicly post information, communicate with others, review products and submit media content. Prior to posting in these areas please read the Hojuen Terms and Conditions and this Privacy Policy carefully. All the information you post may be accessible to anyone with Internet access and any Information you include in your posting may be read, collected and used by others.
How to stop receiving communication from us
To stop receiving the SMS service reply to any SMS with the word "STOP".
To stop receiving any email correspondence from us, simply click on the link to unsubscribe.
To remove your details from any of our marketing and communication databases simply email the Privacy Officer at hojuen@hojuen.com.
Complaints Procedure
If you wish to make a complaint about a breach of this policy or the Australian Privacy Principles of the Privacy Act 1988 (Cth) (as amended), you can lodge a complaint to the Hojuen Privacy Policy Co-ordinator using the contact details below. You will need to provide sufficient details regarding your complaint as well as any supporting evidence and/or information.
The Hojuen Privacy Policy Co-ordinator will investigate your complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the Hojuen Privacy Policy Co-ordinator's determination. If you are not satisfied with the determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Contact Us
If you have any queries regarding this policy please contact the Hojuen Privacy Policy Co-ordinator at Suit 55, 301 Castlereagh St, Sydney NSW 2000 Australia, or hojuen@hojuen.com.